Terms & Conditions

Silkroad Tour India Pvt. Ltd. · Last updated 13 November 2026

Welcome to the official website of Silkroad Tour India Pvt. Ltd. By accessing our website www.silkroadtourindia.com, requesting a quotation, or confirming a booking with us, you (“Client,” “Traveler,” or “Partner Agency”) agree to be bound by the following Terms & Conditions.

1. Scope of Services & Role as DMC

Silkroad Tour India operates as an inbound & outbound Destination Management Company (DMC) specializing in curated tours, MICE (Meetings, Incentives, Conferences, and Exhibitions), cultural/Buddhist circuit tours, FIT (Free Independent Travelers), and group travel across India, South Korea and neighbouring regions for clients and partner travel agencies from South Korea.

We act as an intermediary between you and third-party service providers, including airlines, railways, hotels, transport operators, monument authorities, and local guides. All third-party services are subject to the respective supplier’s own terms, conditions, and limitations of liability.

2. Quotations, Booking & Confirmation

  1. Validity of Quotations: All proposals and quotations are valid for [14 / 30] days from the date of issue unless stated otherwise and are subject to availability at the time of actual booking.
  2. Contract Formation: A binding contract comes into effect only when Silkroad Tour India issues a written booking confirmation and receives the required advance deposit.
  3. B2B Partner Agencies: Korean travel agencies booking on behalf of their clients are responsible for communicating these Terms & Conditions to their end travellers and ensuring accurate passenger manifests (matching passport details exactly).

3. Pricing & Payment Terms

  1. Currency: All rates are quoted in USD ($) (or KRW / INR as explicitly specified on the invoice).
  2. Deposit & Balance Schedule:Advance Deposit: 30% of the total tour cost is payable upon booking confirmation to secure hotels, domestic flights, and ground arrangements.
  3. Final Balance: The remaining 70% must be cleared at least 30 days prior to the arrival date in India.
  4. Last-Minute Bookings: Bookings confirmed within 21 days of arrival require 100% full payment at the time of confirmation.
  5. Bank Charges & Taxes: All international wire/remittance fees (remitting and intermediary bank charges) must be borne by the payer so that Silkroad Tour India receives the exact invoiced net amount. Credit/debit card payments, if accepted, may incur a 3% processing fee.
  6. Price Revisions: Prices are based on prevailing taxes, fuel rates, monument entry fees, and exchange rates. We reserve the right to adjust prices prior to departure in the event of sudden government tax hikes (GST), fuel surcharges, or new monument/park fee revisions.

4. Amendments & Cancellation Policy

All amendment or cancellation requests must be submitted in writing via email to [bookings@silkroadtourindia.com]. The effective date of cancellation is the date we receive your written notice.

Standard Cancellation Charges (Per Person / Group)

  1. 45 days or more prior to arrival: 30% administrative fee (plus any non-refundable airline/train/hotel deposits).
  2. 44 to 30 days prior to arrival: 30% of total tour cost.
  3. 30 days or less prior to arrival or No-Show: 100% cancellation charge (No Refund).

Peak Season & Non-Refundable Services

  1. Bookings falling during Indian Peak Season December 20 – January 10, major festivals (Diwali, Holi, Pushkar Fair), or involving luxury trains, wildlife safaris, and domestic flights are subject to strict supplier rules and may be 100% non-refundable upon confirmation.
  2. No refunds will be granted for unused hotel nights, missed meals, unutilized sightseeing, or voluntary early departure during the tour.

5. Passports, Visas & Entry Requirements

  1. Passport Validity: Travelers must hold a valid Republic of Korea (or applicable) passport with at least 6 months validity beyond the date of departure from India and at least two blank pages.
  2. Indian Visa: Obtaining the appropriate Indian visa prior to travel is the sole responsibility of the traveller or partner agency. While Silkroad Tour India may provide supporting invitation letters or guidance, visa approval rests entirely with the Government of India. Visa rejection does not waive standard cancellation charges.

6. Accommodation, Transport & Itinerary Adjustments

  1. Hotel Check-In / Check-Out: Standard hotel check-in in South Korea is (3:00 PM) and check-out is 11:00 AM. Early check-in or late check-out is subject to room availability and extra charges.
  2. Substitutions: If a confirmed hotel or service becomes unavailable due to unforeseen operational reasons, we reserve the right to substitute it with an alternative of equal or higher standard.
  3. Itinerary Changes: Flight schedule changes, traffic conditions, weather, or sudden monument closures may require us to adjust the sequence of sightseeing while delivering all feasible inclusions.
  4. Vehicle Usage: Chauffeur-driven vehicles are provided strictly as per the confirmed itinerary. Extra hours or personal evening excursions outside the itinerary will incur additional charges.

7. Travel Insurance, Health & Safety

  1. Mandatory Insurance: Comprehensive international travel insurance covering medical emergencies, hospitalization, evacuation, trip cancellation, and baggage loss is strongly recommended (and mandatory for group/adventure tours) prior to departing South Korea.
  2. Health & Dietary Needs: Travelers must inform us at the time of booking of any pre-existing medical conditions, mobility limitations, or dietary restrictions (e.g., vegetarian, allergies, Korean meal preferences).

8. Limitation of Liability & Force Majeure

  1. Force Majeure: Silkroad Tour India shall not be liable for delays, itinerary changes, or cancellations caused by events beyond our reasonable control, including natural disasters, extreme weather, pandemics, epidemics, war, civil unrest, strikes, government restrictions, or airline/rail disruptions. Any extra accommodation, transport, or flight rebooking expenses incurred due to Force Majeure shall be borne by the traveller.
  2. Liability Cap: To the maximum extent permitted under Indian law, Silkroad Tour India’s total liability for any claim arising out of a booking shall not exceed the total amount paid to us for the specific tour package. We are not liable for indirect or consequential losses, or for theft/damage to personal belongings.

9. Privacy & Data Protection

Personal information collected during the booking process (names, passport copies, contact details, dietary/health notes) is used strictly for hotel reservations, flight/train ticketing, permits, and operational delivery in compliance with India’s Digital Personal Data Protection (DPDP) Act. We do not sell or share client data with unauthorized third parties.

10. Complaints & Dispute Resolution

  1. On-Tour Resolution: If a service issue arises during the trip, the traveller or tour leader must immediately notify our 24/7 India Operations Team ([+91-9868-708176]) so we can resolve the matter on the spot. Claims raised only after the tour ends without prior on-ground notification may not be eligible for compensation.
  2. Governing Law & Jurisdiction: These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.


SHIPPING & DELIVERY POLICY


At Silkroad Tour India Pvt. Ltd., we are committed to providing our customers with a smooth, convenient and hassle-free travel booking experience.

As a travel and tour management company, we primarily provide travel-related services, including tour packages, hotel reservations, transportation, sightseeing arrangements, flight bookings and other travel assistance. Therefore, we do not deal in the physical shipment of goods.


1. Delivery of Travel Services

All travel-related services booked through our website or directly with our company are delivered electronically or provided at the destination, as applicable.

Depending on the nature of the booking, customers may receive the following documents:

  1. Booking confirmation and payment receipts.
  2. Tour itineraries and travel schedules.
  3. Hotel booking confirmations and vouchers.
  4. Flight tickets and boarding-related information.
  5. Transportation and sightseeing vouchers.
  6. Visa assistance documents and relevant travel information.
  7. Other travel-related confirmations and documents.


2. Mode of Delivery

All booking confirmations, vouchers, itineraries and other travel documents are generally delivered through:

  1. Registered email address provided by the customer.
  2. WhatsApp or other electronic communication platforms.
  3. Other agreed digital communication channels.

Physical documents, wherever specifically required and agreed upon, may be delivered through courier or other appropriate means.


3. Delivery Timeline

We endeavor to deliver booking confirmations and travel-related documents within the following timelines:

  1. Booking Confirmation: Generally within 24–48 business hours after receipt of payment and confirmation from the respective service providers.
  2. Hotel & Tour Vouchers: Usually 3–7 days before the commencement of travel, or as per the booking requirements.
  3. Flight Tickets: Upon successful ticket issuance by the airline or authorized booking provider.
  4. Visa-related Documents: As per the applicable embassy, consulate or visa processing timelines.

Please note that delivery timelines may vary depending on the nature of the booking, supplier confirmation, airline schedules, hotel availability, visa processing and other external factors.


4. Shipping Charges

Since our services are primarily delivered electronically, no shipping or delivery charges are applicable for digital travel documents.

In cases where physical documents are specifically requested by the customer, applicable courier or handling charges, if any, will be communicated separately before dispatch.


5. Customer Responsibilities

Customers are responsible for providing accurate contact details, including their email address, mobile number and WhatsApp number, at the time of booking.

Silkroad Tour India Pvt. Ltd. shall not be responsible for delays or non-receipt of travel documents arising from incorrect contact information, inactive email accounts, spam filters or communication issues beyond our reasonable control.

Customers are advised to check their email inbox, spam and junk folders regularly.


6. Delays in Delivery

While we make every reasonable effort to ensure timely delivery of all travel-related documents, certain delays may occur due to third-party service providers, airlines, hotels, government authorities, visa processing agencies or circumstances beyond our control.

We will make reasonable efforts to keep customers informed of any significant delays and provide necessary assistance.